Terms of Service

Harbourwick — Discover Something Worth Having

Last updated: 27 October 2026

Welcome to Harbourwick. These Terms of Service govern your use of our website, www.harbourwick.co.uk, and purchases made through our online store.

By placing an order with Harbourwick, you agree to these terms. Please read them carefully before making a purchase.

1. About Harbourwick

Harbourwick is an independent UK-based online retailer offering a carefully selected range of products, including Home & Living, Jewellery, Pet Accessories, and Sports & Fitness.

Our website is powered by Shopify, which provides the ecommerce platform through which we offer our products.

Harbourwick is responsible for the products sold through our website, customer service, order fulfilment, and applicable consumer rights.

Business information

Trading name: Harbourwick
Website: www.harbourwick.co.uk
Business operator: [Full legal name of sole trader]
Business address: [UK business correspondence address]
Customer support email: [Customer support email address]

2. Eligibility

By using our website or placing an order, you confirm that you are legally capable of entering into a binding contract.

You agree to provide accurate and complete information when placing an order.

3. Products and Availability

We aim to provide accurate product descriptions, specifications, photographs, prices, and availability information.

Product colours may appear slightly different depending on your screen settings.

All products are subject to availability. We reserve the right to discontinue products or update product information.

If an ordered product becomes unavailable, we will contact you and offer an appropriate alternative or refund. You are not required to accept a substitute product.

4. Pricing and Payment

All prices are displayed in British Pounds Sterling (GBP).

The total price, including any applicable taxes and delivery charges, will be shown before you confirm your purchase.

Payments are processed securely through our authorised payment providers.

We reserve the right to correct genuine pricing errors. If an error affects an order that has already been placed, we will contact you before proceeding. We will not charge a higher price without your agreement.

5. Orders and Contract Formation

After placing an order, you will receive an email acknowledging receipt.

An order acknowledgement does not necessarily mean that your order has been accepted.

A contract for the purchase of goods is formed when we send an order acceptance or dispatch confirmation, unless otherwise expressly stated during checkout.

If we cannot accept your order, we will notify you and refund any payment already collected for that order.

6. Shipping and Delivery

Harbourwick currently serves customers within the United Kingdom.

Available delivery methods, charges, and estimated delivery times are displayed during checkout and explained in our Shipping Policy.

We aim to deliver orders within the communicated delivery timeframe.

Delivery estimates may be affected by unforeseen circumstances, including courier disruptions and other events outside our reasonable control.

Where delivery is delayed, we will communicate with affected customers and comply with their statutory rights.

Unless otherwise agreed, goods will be delivered without undue delay and within 30 days of the contract being made.

Responsibility for goods generally passes to the customer when the customer, or a person nominated by them other than the carrier, takes physical possession of the goods.

7. Returns, Refunds and Cancellations

We want every Harbourwick customer to shop with confidence.

For most online purchases, customers have a statutory right to cancel within 14 calendar days after receiving their goods without giving a reason.

After notifying us of cancellation, customers generally have a further 14 days to return the goods.

Certain legally recognised exceptions may apply.

Refunds, returns and cancellations are governed by our Return & Refund Policy and applicable UK consumer protection legislation.

Nothing in these terms limits your statutory consumer rights.

8. Faulty or Incorrect Products

All goods sold by Harbourwick must meet applicable legal standards, including being of satisfactory quality, fit for purpose and as described.

If you receive a faulty, damaged or incorrect product, please contact us through our website's Contact page.

We will provide an appropriate remedy in accordance with the Consumer Rights Act 2015 and other applicable laws.

9. Customer Accounts

Customers may be offered the option to create an account.

You are responsible for maintaining the confidentiality of your account credentials and notifying us if you suspect unauthorised access.

We reserve the right to restrict accounts involved in fraud, unlawful activity or misuse of our services, subject to applicable law.

10. Website Use

You agree not to use our website for unlawful or fraudulent purposes.

You must not attempt to interfere with the security, functionality or operation of our website.

We may take reasonable measures to protect our website, customers and business from misuse.

11. Intellectual Property

Unless otherwise stated, the Harbourwick name, branding, original website content and original marketing materials are owned by Harbourwick or used with appropriate permission.

Third-party trademarks, product names and images remain the property of their respective owners.

Nothing in these terms grants permission to reproduce our original content for commercial purposes without authorisation.

12. Third-Party Services

Our website uses third-party services, including Shopify and payment-processing providers, to support secure transactions and website functionality.

Certain services may operate under their own applicable terms and privacy policies.

Harbourwick remains responsible for fulfilling its obligations to customers under applicable consumer law.

13. Privacy and Personal Information

We respect your privacy and handle personal information in accordance with our Privacy Policy and applicable UK data protection legislation.

Please review our Privacy Policy to understand how personal information is collected, processed, stored and shared.

14. Website Availability and Accuracy

We make reasonable efforts to maintain accurate information and reliable website functionality.

Occasionally, the website may be unavailable due to maintenance, technical issues or circumstances outside our reasonable control.

We may update or improve website content and services without prior notice.

15. Liability

Nothing in these Terms of Service excludes or restricts liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud, or breach of applicable statutory consumer rights.

We are responsible for losses caused by our breach of contract or failure to exercise reasonable care and skill where those losses are reasonably foreseeable.

We are not responsible for losses that are not reasonably foreseeable or for business losses arising from consumer purchases, to the extent permitted by law.

16. Changes to These Terms

We may update these Terms of Service to reflect changes in our business, website or applicable legal requirements.

Any changes will be published on this page with an updated revision date.

Changes will not retrospectively remove rights under contracts already entered into.

17. Governing Law

These Terms of Service are governed by the laws of England and Wales.

If you are a consumer resident in Scotland or Northern Ireland, you retain the protection of applicable mandatory consumer laws and your rights to bring proceedings in the courts available to you under relevant law.

18. Contact Information

If you have questions about these Terms of Service, an order or any aspect of shopping with Harbourwick, please contact us.

Harbourwick
Website: www.harbourwick.co.uk
Email: [Customer support email address]
Business address: [UK business correspondence address]

Alternatively, please use the Contact page on our website.

Harbourwick — Discover Something Worth Having.

Thank you for shopping with us.